Privacy Policy for The Thindi Hatti
Last Updated: [Add Date]
The Thindi Hatti ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our services, including our website, mobile application (if any), and offline operations.
By using our services, you consent to the practices described in this Privacy Policy.
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1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
•    Full Name
•    Phone Number
•    Email Address
•    Billing & Shipping Address
•    GST / Business Registration Details (for B2B buyers)
1.2 Transaction & Order Information
•    Details of products purchased 
•    Payment details (processed securely via third-party gateways)
•    Order history and communications
1.3 Device & Technical Information
•    IP address
•    Browser type and version
•    Device type
•    Usage data and interaction patterns on our website
1.4 Other Information
Any information you voluntarily provide through:
•    Contact forms
•    Customer support chats
•    Feedback or reviews
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2. How We Use Your Information
We may use your information for the following purposes:
•    To process and fulfill orders
•    To provide product-related information and customer support
•    To improve our services, website, or customer experience
•    To send updates, promotions, offers, and important notifications
•    To maintain business records and comply with legal obligations
•    To monitor and prevent fraud or misuse of services
We never sell your personal data to third parties.
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3. Sharing of Your Information
We may share your information only with:
3.1 Service Providers
Such as:
•    Payment gateways
•    Delivery and logistics partners
•    IT and technical service providers
These partners only receive the minimum data required to perform their services and are obligated to protect your data.
3.2 Legal Requirements
We may disclose information if required by:
•    Law enforcement agencies
•    Government authorities
•    Court orders or legal processes
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4. Cookies & Tracking Technologies
We may use cookies, analytics tools, and tracking technologies to:
•    Improve website performance
•    Understand user behavior
•    Personalize website experience
You may disable cookies through your browser settings, though some features may not work properly.
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5. Data Storage & Security
We implement industry-standard security measures to safeguard your information, including:
•    Secure servers
•    Encryption for sensitive data
•    Access control and monitoring
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
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6. Data Retention
We retain personal information only as long as necessary for:
•    Business operations
•    Legal and accounting requirements
•    Resolving disputes
Once no longer required, data is securely deleted.
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7. Your Rights
Depending on local laws, you may have the right to:
•    Access your personal information
•    Request corrections or updates
•    Request deletion of your data
•    Opt-out of marketing communications
•    Withdraw consent at any time
To exercise any of these rights, contact us at the details below.
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8. Children’s Privacy
Our services are not intended for individuals under the age of 18.
We do not knowingly collect personal information from minors.
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9. Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party sites.
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10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on our website with the revised date.
11. Location Data
Location Information:
Our application collects and uses both precise and approximate location data from the delivery partner’s device. This data is accessed only after you grant the required location permissions.
Purpose of Collecting Location Data:
We use your location information to:
•    Provide real-time order tracking updates
•    Enable customers to track the delivery progress and estimate arrival times
•    Improve routing, dispatching, and overall delivery efficiency
•    Support safety, verification, and fraud-prevention measures
How Location Data Is Used and Shared:
•    Your real-time location is shared with the customer for the duration of the delivery so they can track their order.
•    Location data may also be used by our operations team to monitor delivery status and support logistics.
•    We do not use location data for advertising purposes.
Data Storage & Retention:
•    Location data may be stored temporarily to support delivery operations, compliance, and safety requirements.
•    Data is retained only as long as necessary for these purposes or as required by applicable law.
Control Over Location Access:
You may disable location access at any time through your device settings. However, the core functionality of the Delivery Partner app depends on continuous access to precise location; therefore, certain features will not function properly without it.
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12. Contact Us
For questions, concerns, or privacy requests, please contact:
The Thindi Hatti
Email: thethindihattitech@gmail.com
 Phone:  +8801500000000
Address: Malur Kolar, Karnataka